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Legal

Privacy Policy

Syncvenio (“we”, “us”, “our”, “the App”) provides inventory synchronization and related services for Shopify merchants. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or app.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

Effective date
November 11, 2025
Entity
Syncvenio (operated by an individual based in Canada)

1. Who We Are

Syncvenio is operated by an individual based in Canada.

We comply with Canadian privacy laws including PIPEDA, and we extend GDPR-style rights to all users (including EU residents) even though we do not actively target EU markets.

2. Information We Collect

We only collect information necessary for operating the app and website.

2.1 Shopify Store Data

When you install Syncvenio via Shopify OAuth, we receive:

  • Store name
  • Store domain
  • Store ID
  • Access tokens
  • Granted scopes

2.2 Inventory & Product Data

To sync inventory between stores, we access:

  • Product IDs and variant IDs
  • SKU numbers
  • Inventory quantities
  • Location IDs (when required)

2.3 Operational & Log Data

We collect operational telemetry to keep the service reliable, including:

  • Sync timestamps
  • SKU-level changes
  • Sync job results
  • Error logs
  • Webhook payload details (non-customer)

2.4 Account & Billing Data

For paid subscriptions, we collect:

  • Stripe Customer ID
  • Subscription ID
  • Plan name
  • Plan start/end date
  • Subscription status
  • Last invoice ID

Payment Security

We do not collect or store credit card numbers. Stripe handles all sensitive payment details.

2.5 Website & Marketing Data

Collected through forms or analytics:

  • Name (contact form)
  • Email address (newsletter or contact form)
  • Message content (contact form)
  • Analytics data via Google Analytics

2.6 Email Communications

We may send:

  • Transactional emails
  • Onboarding emails
  • Feature announcements
  • Product marketing emails (only to subscribers or consenting users)

Email Delivery

All email is sent through ZeptoMail.

3. How We Use Your Information

We use your information to provide and operate the Syncvenio service, sync inventory across connected stores, authenticate access, process subscriptions, troubleshoot errors, improve performance and user experience, send onboarding/product updates, provide customer support, and maintain security.

We never sell your data.

4. Legal Basis (EU Users)

For EU residents, we process data under:

  • Contractual necessity
  • Legitimate interest
  • Consent
  • Legal obligation

5. Data Storage & Security

Transmission over the internet may still carry inherent risks.

5.1 Hosting Infrastructure

Your data is stored securely in the United States:

  • Hetzner Cloud (Ashburn, VA) — backend services and PostgreSQL database
  • Netlify — frontend hosting (United States)

5.2 Security Practices

We protect your data with:

  • HTTPS/TLS encryption
  • Shopify token encryption
  • Server firewalls
  • Encrypted database storage
  • Access control and audit logging

6. Third-Party Services

We rely on reputable infrastructure and service providers:

  • Shopify
  • Stripe
  • Hetzner Cloud (USA)
  • Netlify (USA)
  • Google Analytics
  • ZeptoMail

Data Residency

These providers may store data in Canada, the United States, or other regions depending on their infrastructure.

7. Data Sharing

We may share data with trusted third parties when necessary to run the service:

  • Infrastructure and service providers
  • Legal authorities if required
  • Parties you explicitly authorize

No Selling of Data

We do not sell or rent personal data.

8. Data Retention

We retain information according to service needs:

  • Store metadata while the app is installed
  • Sync logs for 90 days
  • Backups for 30 days
  • Stripe billing metadata for the duration of the subscription

Uninstallation & Deletion

When you uninstall Syncvenio, Shopify tokens are revoked, webhooks are removed, and store configuration is deleted.

Full deletion requests are always honored.

9. Your Rights

You may request:

  • Access to your data
  • Correction of inaccurate information
  • Deletion
  • Export (data portability)
  • Withdrawal of consent
  • Restriction of processing (EU residents)

How to Reach Us

Contact support@syncvenio.com for all privacy requests.

10. Cookies

We use cookies for analytics, session management, and form handling.

Managing Cookies

You may disable cookies in your browser settings, but certain features may not function correctly.

11. Contact Forms & Newsletters

When you submit a form or join a newsletter, we store:

  • Name
  • Email address
  • Message content

Usage

Information is used solely to respond or send requested communications.

12. International Transfers

Because our servers and third-party providers operate in the United States, your data may be transferred outside your country.

Safeguards

All transfers use GDPR-compatible safeguards such as Standard Contractual Clauses (SCCs) and privacy-compliant processing agreements.

13. Changes to This Policy

We may update this Privacy Policy at any time. Material changes will be posted with a new effective date.

14. Contact

Email support@syncvenio.com or visit https://syncvenio.com for any privacy questions.

Thanks for trusting Syncvenio with your multi-store operations—reach out anytime if you have privacy questions.